Satisfy Harvestr, a software package-as-a-company startup that desires to enable merchandise managers centralize purchaser feedback from various spots. Product supervisors can then prioritize excellent concerns and characteristic requests. Ultimately, the platform allows you get again to your buyers after improvements have been applied.
The corporation just lifted a $650,000 funding round led by Bpifrance, with various enterprise angels also collaborating, these types of as 360Discovering co-founders Nicolas Hernandez and Guillaume Alary, as well as Station F director Roxanne Varza by way of the Atomico Angel Programme.
Harvestr integrates right with Zendesk, Intercom, Salesforce, Freshdesk, Slack and Zapier. For instance, if a person opens a ticket on Zendesk and one more person interacts with your help workforce by means of an Intercom chat widget, almost everything ends up in Harvestr.
As soon as you have all the things in the method, Harvestr can help you prioritize responsibilities that feel a lot more urgent or that are heading to have a even larger impression.
When you get started working on a attribute or when you’re about to ship it, you can get hold of your end users who originally achieved out to communicate to you about it.
Ultimately, Harvestr really should aid you establish a strong group of electric power consumers all over your item. And there are many pros in pursuing this technique.
Initial, you reward your people by preserving them in the loop. It must lead to better client gratification and reduced churn. Your most engaged consumers could also develop into your greatest ambassadors to unfold the phrase close to.
Harvestr expenditures $49 per thirty day period for five seats and $99 for each thirty day period for 20 seats. Folks functioning for 360Discovering, HomeExchange, Dailymotion and other firms are now utilizing it.